Troubleshooting
The five failures that account for nearly every support mail, and what each one means.
Answers feel stale
The assistant reads whatever the last sync indexed, and the extension does the syncing. Open the Syla extension and press sync; new material is answerable within minutes of indexing.
A tool is missing from tools/list
The connection's scopes exclude it, which is working as designed. Assistants request the standard set; agent tokens carry only the scopes picked at minting, so a token made for scheduling will not show view_page.
Lost an agent token
It cannot be recovered, only replaced: Syla stores a hash, not the token. Mint a new one in Connections and revoke the old.
Rate limited
Back off and honour Retry-After. Sustained polling is the usual cause; whats_changed and changes_since exist precisely so an agent can ask “what moved” instead of re-reading everything on a timer.
Still stuck
founder@usesyla.app. Include the client (ChatGPT, Claude, your own agent) and what the failing call returned.

