Refund Policy
We want the policy to be simple enough that a student can understand it before paying.
First payment
Your first Syla subscription charge is eligible for a full refund when you request it within 7 calendar days of the charge.
Renewal payments
A renewal charge is eligible for a full refund when you request it within 3 calendar days and you have not meaningfully used paid Syla features after the renewal. Outside those windows, subscription periods are generally non-refundable and are not prorated, except where required by law.
Cancellation
You can cancel before renewal from the Stripe billing portal in your Syla plan settings. Cancellation stops the next charge. Your paid access continues until the end of the current billing period.
Requesting a refund
Email founder@usesyla.app from the email on your Syla account and include the charge date. We will confirm whether the request qualifies. Approved refunds return to the original payment method, and your bank or card issuer controls how long the credit takes to appear.
A refund does not automatically delete your Syla data. Data controls are described in the Privacy Policy.
Nothing in this policy limits refund rights that cannot be waived under applicable law.